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商务英语 > 商务英语 > 商务英语口语培训教材(二)(打电话).ppt全文

商务英语口语培训教材(二)(打电话).ppt全文

商务英语
商务英语口语培训教材(二)(打电话).ppt,* * * * * * 商务英语口语 Editor: 郑志磊 (Derek) What’s up? It’s up to you

* * * * * * 商务英语口语 Editor: 郑志磊(Derek) What’s up? It’s up to you。 That’s really something! Everyone think of changing the world, but no one think of changing himself。 Lead-in 商务电话Making Calls 1Receiving Calls 2 Making Calls 确认电话 Is that Hello,(is that )John? 自报姓名 This is John from Kerui Group。 Hello? This is John speaking。 Making Calls 打错电话 Sorry接电话商务英语口语, I must have dialed the wrong number。 I’m terribly sorry。 I’ve got the wrong number。 I’m sorry。 I’ve been mis-routed\I am lost。 I’m sorry but this is the number I was asked to ring。

告知找谁 May I have Jack? I wonder if Jack is in。 May/Could/Can I speak to/with Dr。Smith please? Could you please put Kelly on the phone。 Could you put Kelly back on? Making Calls 事情紧急 I have something urgent to consult Kelly。 I need to get in contact with Jack right away\now。 The situation admits of no delay。 Could I have her mobile phone number? Could you tell me where I can reach her? Making Calls 何时回来 Can you tell me what time he will be back? When do you expect him back? What time do you think he’ll be free? When is a good time to catch him? Making Calls 稍后再打来 I must discuss the matter with Jack himself。

I’ll call back later。 I’ll call u back one hour later。 Making Calls 告知电话 Hello Good morning。 Kerui Goup。 Can/May I help you? Hello,Kerui Goup。 How can I help you? Receiving Calls 语音信箱 Hello。 You have reached I’m sorry I’m unable to answer your call right now。 Pls leave your message after the tone。 I’ll get back to you as soon as I can。 Thanks for calling Kerui Goup商务英语培训机构, pls dial the extension or press 0 to get to the operator。 Receiving Calls 请他们稍等 Just a moment/second,please。 I’ll see if he’s in。

Hang on。 I’ll get him for you。 /I’ll put him on the phone。 Would you mind holding for a minute。 She is coming now。 Receiving Calls 重名 We have two Kays here。 Which Kay do you want to talk to? By any chance do you know her department? Kay of which department? Receiving Calls 没有此人 We don’t have any Smith working here。 I’m sorry there is nobody here by that name。 He is no longer at this company。 I’m sorry。 Smith was transferred to our Branch Office。 Receiving Calls 人不在 He’s off today。/He’s off duty/for the day。

I’m sorry he is not in the office/out of the office。 He’s out of town。/He’s on a business trip(to/in Hong Kong)。 He’s out for lunch。 Would you like to try again an hour later。 Receiving Calls 不便接电话 I’m afraid he’s occupied / busy / tied up now。 He’s on another line at the moment。 I’m sorry接电话商务英语口语, he has someone in his office right now。 He’s in / attending a meeting now。 Receiving Calls 何时回来 In two hours, I think。 I’m not sure, but he’ll probably be back by three。 He should be back after lunch / very soon。

Can you call back later? Receiving Calls 代接 Can anyone else help you(with this)? Would you like to speak to someone else in the office? Would you care to speak to Lily instead? Lily can take the call for her。 Receiving Calls 没看清楚 Pardon? / I beg your pardon /Excuse me?。 I’m afraid I didn’t catch /get your name。 Could you repeat it, please? Can you speak a bit louder? I’m afraid you’re speaking a bit too fast。 Can you speak slowly。 Receiving Calls 线路有问题 I can’t hear you very well。 The phone seems to be out of order。

The phone seems to be out of order。 I’m sorry, we seem to have a bad connection。/It’s a bad/terrible line。 I’m afraid we have a crossed line。 Hang up and I’ll call you back。 Can you hang up and call back? Receiving Calls 对方打错 Sorry, wrong number。 I’m afraid you’ve got / dialed the wrong number。 I’m sorry you have the wrong extension。 What number have you dialed? No, it’s Receiving Calls 挂断电话 Oh, sorry, I’d better go now。 Oh, somebody is at the door。 I have to go。 I’ll call you again later。

I’ll think about it and call you back soon, OK? Sorry。 I have a meeting right now。 Well Lily, it’s been a pleasure talking to you。 Receiving Calls Sample Dialogue A A: Hello。 Can I speak to Mr。 John Anderson, Please? This is Steve Lee。 B: Hold on, please。 C: John Anderson speaking。 A: Hi, John。 This is Steve。 Did you get my note? C: Yes,I just got it。 I'll think it over and call you back。 A: Fine。 See you later。 C: Goodbye。Thanks for calling Kerui Goupbec商务英语口语, pls dial the extension or press 0 to get to the operator。

A: Hello。 This’s David from BBC。 May I have Kay please? B: I’m sorry, but we have two Kays here。 Which Kay do you want to talk to? A: Kay in charge of oilfield surface engineering business division。 B: Hang on。 I’ll get her for you。 Sample Dialogue B (…) B: I’m afraid she’s occupied now。 Can anyone else help you? A: No。 I really need to talk to her personally。 B: Would you like to try again later? A: OK, When is a good time to catch her? B: In one hour, I think。 A: Fine, thanks a lot。 See you。 B: See you。 Sample Dialogue B Let’s call it a day! * * * * * * * * * * * * * *

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